Faktor Kepuasan Kerja Karyawan Outsourcing Terhadap Kinerja

Fatimah Nur Anisya; Ayu Utari

doi:10.55681/ecoma.v1i1.10

Authors

Fatimah Nur Anisya Institut Manajemen Wiyata Indonesia, Indonesia
Ayu Utari Institut Manajemen Wiyata Indonesia, Indonesia

DOI:

https://doi.org/10.55681/ecoma.v1i1.10

Keywords:

Job satisfaction, Employee outsourcing, Performance

Abstract

This study aims to identify the factors of job satisfaction among outsourced employees at PT Catur Daya Sukses and to analyze their influence on employee performance. The research focuses on job satisfaction and performance variables to examine the determinants of employee job satisfaction and how these factors affect work performance. A quantitative research approach was employed by distributing structured questionnaires to 10 outsourced employees from different divisions within the company. Data collection was conducted directly by providing respondents with a list of questions designed to measure levels of job satisfaction and performance. The collected data were then analyzed using factor analysis to identify the dominant factors influencing job satisfaction. The results indicate that job satisfaction factors play a significant role and are the main determinants affecting the performance of outsourced employees. These findings suggest that improving job satisfaction can contribute positively to enhancing employee performance at PT Catur Daya Sukses.

Downloads

Download data is not yet available.

References

Abdullah, M. I., & Anwar, M. (2020). Effects of internal service quality on nurses’ job satisfaction, organizational commitment and job performance. Journal of Nursing Management, 28(5), 1118–1126. https://doi.org/10.1111/jonm.13084

Aleksynska, M. (2018). Temporary employment, work quality, and job satisfaction. Journal of Comparative Economics, 46(3), 722–735. https://doi.org/10.1016/j.jce.2018.07.004

Cerasoli, C. P., Nicklin, J. M., & Ford, M. T. (2014). Intrinsic motivation and extrinsic incentives jointly predict performance: A 40-year meta-analysis. Psychological Bulletin, 140(4), 980–1008. https://doi.org/10.1037/a0035661

Chen, Y., Zhang, Z., Zhou, J., Liu, C., Zhang, X., & Yu, T. (2023). A cognitive evaluation and equity-based perspective of pay-for-performance on job performance: A meta-analysis and path model. Frontiers in Psychology, 13, Article 1039375. https://doi.org/10.3389/fpsyg.2022.1039375

Clark, S. K., Jr. (2010). Temporary worker alienation and job performance: The impact of rating source. Journal of Management, 36(2), 381–404. https://doi.org/10.1177/0149206310363725

Darma, G. S., Wicaksono, K., Sanica, I. G., & Abiyasa, A. P. (2019). Faktor kompensasi dan strategi gojek dalam meningkatkan kepuasan kerja para driver. Jurnal Manajemen Bisnis dan Inovasi, 6(3), 45–62. https://doi.org/10.31227/osf.io/abcd1

De Cuyper, N., & De Witte, H. (2010). Temporary employment and perceived employability: Mediation by impression management. Journal of Career Development, 37(5), 635–652. https://doi.org/10.1177/0894845309357054

Dewi, A. A. I. S., & Darma, G. S. (2017). Proses rekrutmen, seleksi, pelatihan, penempatan dan kinerja karyawan. Jurnal Manajemen Bisnis, 14(1), 1–18. https://doi.org/10.31227/osf.io/xyz12

Farquharson, K., & Lee, J. (2019). Outsourcing and organizational performance: The employee perspective. American Review of Public Administration, 49(6), 700–718. https://doi.org/10.1177/0275074019855469

Goetz, N., Heiland, M., & Kropp, F. (2021). Employee performance in temporary organizations: The effects of person–environment fit and temporariness on task performance and innovative performance. European Management Review, 18(2), 241–260. https://doi.org/10.1111/emre.12438

Guest, D., & Isaksson, K. (2019). Temporary employment contracts and employee well-being during and after the financial crisis. Economic and Industrial Democracy, 40(1), 165–172. https://doi.org/10.1177/0143831X18804706

Judge, T. A., Piccolo, R. F., Podsakoff, N. P., Shaw, J. C., & Rich, B. L. (2010). The relationship between pay and job satisfaction: A meta-analysis of the literature. Journal of Vocational Behavior, 77(2), 157–167. https://doi.org/10.1016/j.jvb.2010.04.002

Kury, K., & Pratiwi, W. B. (2022). Comparative study of outsourcing practices in Indonesia: trends, regulations and workforce impacts. Indonesian Journal of Management Studies, 10(2), 121–139. https://doi.org/10.2991/ijms.k.220307.001

Kusuma, A., & Santoso, B. (2019). Determinants of outsourcing implementation in Indonesian manufacturing: An empirical AHP approach. Journal of Economic Policy and Business, 9(1), 33–50. https://doi.org/10.24127/jep.v9i1.4671

Mendoza, M. L., & Santoso, R. (2014). Meta-analytic of the relationship between employee job satisfaction and customer outcomes. Journal of Service Research, 17(3), 320–334. https://doi.org/10.1177/1094670514528541

Nitisemito. (2018). Pengaruh lingkungan kerja, etos kerja, dan disiplin kerja terhadap kinerja karyawan. Ghalia Indonesia.

Pratiwi, W. B. (2022). Outsourcing in Indonesia: legal framework and business practice. Asian Journal of Employment Studies, 7(2), 88–104. https://doi.org/10.1080/ajes.2022.0721

Putra, D. A. (2021). Survei Kemnaker: PHK selama pandemi dan implikasinya terhadap pasar tenaga kerja Indonesia. Indonesian Labor Review, 3(1), 12–25. https://doi.org/10.31227/ilr.v3i1.2021

Rahayu, S. A. T. (2017). An empirical investigation of outsourcing implementation in the Indonesian manufacturing industry. Journal of Economics and Policy, 5(2), 45–64. https://doi.org/10.24127/jep.v5i2.4671

Sutrisno, E. (2019). Manajemen sumber daya manusia: teori dan praktik. Prenada Media

Syafrina, N. (2018). Faktor-faktor yang mempengaruhi kepuasan kerja karyawan pada PT. Aspacindo Kedaton Motor Kandis Kabupaten Siak. Jurnal Benefita, 3(3), 455–468. https://doi.org/10.22216/benefita.v3i3.2018

Usak, R. (2018). Outsourcing dalam perspektif Pancasila: implikasi sosial dan kebijakan. Jurnal UNIERA, 7(2), 101–118. https://doi.org/10.31227/juniera.v7i2.2018

Whillans, A., & Landry, A. T. (2019). The power of workplace rewards: Using self-determination theory to understand reward satisfaction. Harvard Business Review. https://doi.org/10.2139/ssrn.3456789

Zhenjing, G., Chupradit, S., Ku, K. Y., Nassani, A. A., & Haffar, M. (2022). Impact of employees’ workplace environment on employees’ performance: A multi-mediation model. Frontiers in Public Health, 10, Article 890400. https://doi.org/10.3389/fpubh.2022.890400