Pratama D, Wulandari I, Hidayat F, Lim C. Customer Relationship Management (CRM) Integration in E-Commerce: Impacts on Consumer Loyalty and Retention. J. Econ. Manag. [Internet]. 2025 Aug. 31 [cited 2025 Sep. 6];3(2):68-74. Available from: https://ejournal.publine.or.id/index.php/ecoma/article/view/251