PRATAMA, Denny; WULANDARI, Indah; HIDAYAT, Fajar; LIM, Catherine. Customer Relationship Management (CRM) Integration in E-Commerce: Impacts on Consumer Loyalty and Retention. Journal of Economics and Management, [S. l.], v. 3, n. 2, p. 68–74, 2025. DOI: 10.70716/ecoma.v3i2.251. Disponível em: https://ejournal.publine.or.id/index.php/ecoma/article/view/251. Acesso em: 6 sep. 2025.